Refunds and Exchanges
All rail pass orders are subject to a nonrefundable handling fee. TravelNow.com accepts Visa, MasterCard, and American Express credit card payments.

Lost or stolen railpasses are neither refundable nor replaceable. Handling and/or issuing charges are not refundable. Unused railpasses are refundable within six months from the issue date provided the passes have not been validated, or, if they have been validated, have been canceled and so stamped at a rail station in Europe prior to the beginning of the validation period. All refunds are subject to a 15% cancellation charge.

Exchanges must be made within 6 months from the date of purchase .After 6 months from the purchase date a refund is available (15% cancellation charge).

General Terms and Conditions
The following applies to all rail passes offered by TravelNow.com and should be read carefully.

Every effort has been made to ensure all information appearing on the TravelNow.com site is correct and exact. However, TravelNow.com cannot accept responsibility for human or printing errors or changes in prices that may be imposed on TravelNow.com from any rail pass provider. Please note all prices may be subject to change without notice beyond TravelNow.com's control. All products featured online must be purchased in North America. All prices indicated are effective July 1, 1999.

Rail passes can NOT be issued to residents of Europe, the Commonwealth of Independent States (the former Soviet Union), Turkey, Morocco, Algeria or Tunisia.

Passes are to be validated within 6 months from the date of issue and prior to the first day of use. Validity starts only when the pass is endorsed by a railway official at a railway ticket office or station, not a conductor, from the country in question with your passport number and the first and last days of travel. This must be done before boarding the train for the first time. In most cases, validity runs from midnight to midnight for the period shown on the pass.

Under no circumstances is the holder allowed to validate his or her own pass. Any tampering or altering of passes will invalidate them and could incur a fine in local currency levied by train personnel. On Flexipasses, the holder must enter the date of each day of travel, in ink, in the appropriate box before boarding the first train of the day. Failure to comply with validation and date-of-use regulations will result in a fine collected onboard the train.

For complete details, see Conditions of Use as printed on each pass or pass cover.

Passes are available in first-class and second-class unless stated otherwise. Passengers holding first-class passes are also permitted to travel in second-class. Passengers holding second-class passes are permitted to travel in first-class only if they pay the difference between the two fares as applicable locally.

A rail pass does not guarantee a seat on a train, bus, or space on a ship, and reservations can be made in advance. While seat reservations are recommended for all long-distance trains, they are required for certain high-speed trains. Travel in sleepers or couchettes always requires advance reservations.

Seat reservations, sleepers and couchettes, travel on certain high-speed trains, luggage checking, port taxes, meals, beverages and refreshments, are all subject to additional charges, which are not included in the price of the rail passes, and which must be paid separately.

Passes are strictly nontransferable and are only valid for those named. Use by anyone other than those named will invalidate the pass and will result in a heavy fine in local currency. It is compulsory to present passports to European railway officials on request.

All transportation covered by those passes where use is intended for more than one country is subject to the Uniform Rules concerning the Contract for International Carriage of Passengers and Luggage by Rail (CIV). National and/or single-country passes are subject to the rules and regulations of their specific countries. The European railroads are not responsible for damages resulting from strike.

Responsibility and Liability
1. TravelNow.com acts only as booking agent and has no control over, nor responsibility for, the passes, carriers and other travel accommodations booked through the TravelNow.com website. All bookings are accepted and all tickets, passes and vouchers are issued on the express condition that TravelNow.com is not responsible nor liable for: any loss (consequential or otherwise); damage (including, but not limited to, loss of, or damage to passengers' clothes, baggage, property whatsoever); death, injury, delay, inconvenience or irregularity caused by, or arising from, or in connection with, any defect in any vehicle or other land or sea conveyance used, rented or traveled in; or through the negligence, willful misconduct, strikes or other acts, defaults or omissions of any carrier, car rental company, hotel, restaurant or other provider of goods or services.

2. Every booking accepted is subject to the conditions, tariffs and regulations imposed by the rail, shipping, bus, car rental, car insurance or other companies, firms and persons concerned.

3. Travel insurance is recommended.

4. Travelers are responsible for ensuring that they have all necessary travel documents and visas.

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